Remote Support Services

Note: If an authorized service technician is available for a remote service support session, billing will occur in 15 minute increments.  If a service technician needs to be scheduled for a remote support session, a one-hour (1-hour) minimum will be billed at that specific service rate.  A credit card will be required to bill for support services for customers who do not have an established relationship with Apollo Computers Inc.  By clicking on the icon below and beginning the remote session you agree to these terms and conditions of this remote session. Furthermore, by clicking on the link below to initiate a remote session, you agree to the Apollo Computers Inc. remote desktop service disclaimer.

Remote Service Disclaimer: By requesting and accepting a remote session from an Apollo Computers Inc. (ACI) representative to remotely assist you with a technical related issue, you accept responsibility for any changes made to the desktop content or system settings. ACI does not assume and is not responsible for any liability for the linking and viewing of any desktop content, the operation of the ACI Remote software or system performance.

ACI recommends for your security and privacy that you exit any applications you have open that is displaying content such as personal or confidential information before initiating a remote support session with an ACI representative. ACI further recommends that you remain seated at your desktop throughout the entire remote session.

Your data is important to us. It is up to you to ensure that you backup your data on a regular basis. ACI will not be held responsible for any data loss if any occurred during or after a remote session. If you require help in setting up a backup procedure for your data please do not hesitate to contact us for further assistance.
ACI continuously undertakes the utmost care when in use of your computer. However, ACI cannot guarantee that our service will resolve your problem or that attempting to resolve your technical issue will not cause additional problems requiring an on-site service call.

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